Privacy Statement

1. Who We Are

2. Purpose of This Privacy Notice

This notice explains how and why we process personal data, what rights you have regarding your personal data, and how you can exercise those rights. We process personal data in compliance with the European General Data Protection Regulation (GDPR).

3. What Personal Data We Collect

We may collect the following types of personal data:

• Identification & Contact Data: name, email address, phone number, company name, address.
• Technical Data: IP address, browser type, device, operating system.
• Usage Data: pages visited on the site, visit times, click behavior.
• Communication Data: messages you send us by email, questions, feedback.
• Voluntary Data: any data you choose to provide (e.g., when you contact us or respond to communication).

4. Purposes and Legal Bases for Processing

• Website management and maintenance: legitimate interest (improving usability and technical performance).
• Customer service and responding to inquiries: performance of a contract (or pre-contractual measures) / your consent where applicable.
• Marketing communications (newsletters, offers): consent or legitimate interest (if you have not objected).
• Legal obligations: compliance with laws and regulations (accounting, tax obligations, consumer rights).
• System security and misuse detection: legitimate interest.

5. Data Retention

We do not keep personal data longer than necessary for the purpose for which it was collected, unless a longer retention period is required by law. For example:

• Technical logs (IP, usage data): 1 year.
• Emails: messages you send us are kept for 7 years, in line with our email retention policy.
• Marketing data: until you object.

6. Sharing Data with Third Parties

We only share personal data with third parties:

• When necessary for the stated purposes — for example our hosting and content-delivery provider (Fastly) and other IT service providers.
• When legally required (e.g., government authorities).
• In case of a merger, acquisition, or sale of assets under appropriate conditions.

All third parties must implement adequate security measures and only access the data necessary for their tasks.

7. Cookies & Similar Technologies

No cookies or similar technologies are used on this website. This means that your online activities are not tracked by cookies, and no personal information is stored or shared for marketing, analytics, or technical purposes via such technologies. As a result, you do not need to adjust your browser settings to manage or refuse cookies, and you can be assured that your privacy is maintained during your visit to our site. Furthermore, all website features are available without the need for cookies, ensuring a straightforward and transparent browsing experience.

8. Your Rights

You have the following rights regarding your personal data:

• Right of access
• Right to rectification
• Right to erasure (“right to be forgotten”)
• Right to restrict processing
• Right to data portability
• Right to object to processing (especially for direct marketing)
• Right to withdraw consent when processing is based on consent

To exercise these rights, contact us at [email protected]. We will respond within the legal timeframe, usually within one month (extendable by two months for complex cases as permitted under GDPR).

9. Security

We take appropriate technical and organizational measures to protect your personal data against unauthorized access, loss, or damage, including:

• Use of encryption where necessary
• Access based on the need-to-know principle
• Secure servers, firewalls, etc.
• Regular audits and system updates

10. International Data Transfers

Some of our processors — including our hosting and content-delivery provider (Fastly) — are based outside the European Economic Area (EEA). Where personal data is transferred outside the EEA, we ensure compliance with GDPR requirements, for example through:

• Appropriate safeguards (such as standard contractual clauses).
• Transfers only to countries with adequate protection or under specific consent.

11. Changes to This Privacy Notice

We reserve the right to update this privacy notice. The applicable version is always the one published on our website at the time you visit or provide data. Significant changes will be clearly communicated.

12. Complaints

If you have complaints about our processing of personal data, you can contact us at [email protected]. You also have the right to lodge a complaint with the supervisory authority:

Contact Us

If you have any questions about this Privacy Statement, please contact us:

• By email: [email protected]
• By visiting the contact page on our website: nfuse.eu/contact-us
• By phone: +32 (0)11 77 17 20