Business-flow monitoring
Browse, search, add-to-cart and checkout watched as journeys, so a break or slowdown in the funnel is spotted, not guessed at.
Managed Intershop
Managed Intershop: eyes on your commerce
We monitor your Intershop business flows and end-user performance around the clock, so a slow checkout or a broken journey is our problem before it becomes your customers’.
Managed Intershop is our monitoring service for the Intershop commerce platform: we watch the business flows that make you money (catalogue, search, cart and checkout) and the real end-user performance behind them, and we alert the moment something threatens conversion. Intershop is SaaS, so we don’t host it and your developers own releases; we own the visibility.
What we monitor
The commerce journey, end to end
End-user performance
Real-user monitoring of page load and Core Web Vitals across devices and regions: the speed your customers actually feel.
Application performance
APM on the running platform: slow transactions, errors and third-party calls traced to where conversion leaks.
Availability & uptime
Synthetic checks on the storefront and critical journeys, around the clock, from outside in.
Alerting that’s actionable
Tuned thresholds and anomaly detection, so we’re alerted on what matters, not on noise.
Dashboards & reporting
A clear view of journey health and performance trends, in a calm report you can actually read.
What it means for you
Problems caught before customers feel them
Protect conversion
A slow or broken checkout is flagged fast, before it shows up in your sales numbers.
See the journey
Real visibility into how customers move through the store, and where they struggle.
Faster fixes
When something degrades, your team gets the where and the why, not just an error.
Eyes on it 24/7
One team watching the experience around the clock, at a fixed monthly price.
How we work
You build it; we watch it
Monitoring, not hosting
Intershop is SaaS, and Intershop runs the platform. We instrument and watch the experience on top of it.
Your devs own releases
Your development team ships changes; we tell you fast if a release moves performance or breaks a flow.
Focused on the business
We measure what affects revenue (journeys, speed and availability) and report it in plain language.
We’re the eyes on your Intershop storefront: business flows and end-user performance, watched continuously.
Blind vs watched
You can’t fix what you can’t see
On a SaaS storefront, the gap is rarely hosting. It’s knowing, fast, when the customer experience slips.
On your own
Finding out from customers
A checkout that quietly slows, a journey that breaks on one device, a third-party call that drags the page: discovered when sales dip or someone complains.
With nFuse
Finding out first
Business flows and end-user performance watched 24/7, with tuned alerts and clear dashboards, so you hear it from us, with the cause, before customers feel it.
FAQ
Managed Intershop: common questions
Do you host Intershop?
No. Intershop is a SaaS platform, hosted by Intershop. We monitor the running storefront: the business flows and end-user performance on top of it.
Do you handle releases and changes?
No. Your development team owns releases. We watch the live experience and tell you quickly if a change affects performance or breaks a journey.
What exactly do you monitor?
The commerce journey (catalogue, search, cart, checkout), end-user / real-user performance, application performance and errors, and availability, all with alerting and reporting.
What does it cost?
A fixed monthly price scoped to your storefront and the journeys that matter: predictable, with clear reporting.