We are looking for an extra Service Level Manager who gets energy from building and strengthening customer relationships. Someone who is proactive and solution-oriented, ready to take our customer service to the next level in close collaboration with the technical team.

Responsibilities?

• As Service Level Manager (SLM), you are the link between technical teams and the customer.
• You are the main point of contact for our customers and work closely with the Account Managers.
• Together with the technical team, you translate data and metrics into clear business insights for our customers.
• Proactively identify areas of improvement before incidents occur.

Who are we looking for?

We are looking for a new colleague with the following qualities:

• Service minded – Thanks to your social skills and engagement, you know how to earn and maintain customers’ trust.
• Service or process coordination – You recognize inefficiencies in our service and continuously work to improve them.
• Coach – Together with your colleagues, you achieve results through strong coaching skills, with the ambition to take on a leadership role.
• Analyst – You quickly understand our services and the needs of customers, and possess strong analytical and communication skills.
• Application Support – Experience in a support/incident environment is a strong asset.
• You will mainly work from our headquarters in Hasselt.

Why work with us?

• Challenging projects: Work with leading clients in complex environments and multidisciplinary teams.
• High impact: Play a key role in the success of nFuse and our clients.
• Growth & support: An environment where you can grow thanks to training opportunities and room to take initiatives.
• A great office environment in Hasselt, where you spend most of your time together with the team.

Make sure to attach your c.v. to the e-mail!